Questions, answered

The short version of everything: 30 days, free returns, wear them for a real shift, and if your feet aren't better we refund you.

The product

At $80, is it too cheap to actually work?

The price is the point, not a cut corner. Same wide-toe, zero-drop shape as the $150 brands, plus the concrete-grade cushion they leave out - minus the markup. We sell direct, we don't run stores, and we don't charge you for a logo. If your feet don't feel the difference after a full shift, the guarantee means you pay nothing.

I've spent hundreds and nothing worked - why this?

Because everything you tried solved half the problem. Orthotics immobilise the foot. Cloud shoes crush the toes. Barefoot shoes leave you unprotected on concrete. The Walker is the only shoe that fixes both halves of the Concrete Collision at once — free toes, level posture, cushioned concrete. That's why the half-fixes failed and this doesn't. And if we're wrong about your feet, send them back.

Isn't zero-drop dangerous for my Achilles?

The danger isn't zero-drop - it's zero-drop with no cushion on a floor with zero give. That's the barefoot-shoe mistake, and it's exactly the gap ConcreteGuard™ fills. Ease in over your first week or two (part-shifts first - the guide's in the box), and mild calf awareness early on is normal. Your foot is doing work it hasn't done in years.

I have wide feet / bunions - will they fit?

This is who the FreeSplay™ toe box was built for. Genuinely wide - not "wide fit" that still pinches - with room for toes to spread and bunions to sit without pressure. True to size. Women's US 5–11, Men's US 7–14. And fit is covered by the guarantee: walk a full shift and decide.

Do they look orthopedic?

No. Six colourways, normal-looking shoe. The mechanism is inside, not on display.

Fit & sizing

How do sizes run?

True to size, built genuinely wide. Women's US 5–11, Men's US 7–14. Between two sizes?
fit guide →

Wrong size arrived?

Free exchange, no return-first dance. Message us with your order number.

Orders & shipping

How fast is shipping?

Orders are dispatched within 24-48 hours, shipping takes between 7-12 working days.

Where's my order?

Tracking goes to your email when it ships. Not there? Check spam, then write to us.

Can I change or cancel an order?

If it hasn't shipped, yes — write fast, we'll catch it.

Returns & guarantees

How does the 30-day Walk-a-Shift guarantee work?

Wear them for full shifts, up to 30 days. Feet not better? Free return, full refund - worn shoes and all. That's the point of the guarantee.

What does the 1-year build guarantee cover?

Workmanship defects. If it fails from how it's made, we replace it.

Insoles too?

Same 30 days.

The company

Is Groundwell legit?

Fair question, the internet being what it is. We're only sold at groundwellshoes.com — nowhere else, no Amazon, no marketplaces. Real people answer at support@groundwellshoes.com.